Refund policy
Our Returns Policy
At MAXIS BY MYA, we carefully inspect every garment before it is dispatched to ensure it meets our quality standards.
As many of our collections are produced in limited quantities, we encourage customers to review all product descriptions, measurements and images carefully before placing an order. If you have any questions about sizing or fit, please contact us before purchasing—we're always happy to help.
We offer exchanges for eligible items, subject to stock availability.
To request an exchange, please contact us within 14 days of receiving your order.
To be eligible, items must be:
- Unworn and unused.
- In their original condition.
- Returned with all original tags attached.
- Free from perfume, makeup, deodorant marks, pet hair or any other signs of wear.
Items that do not meet these conditions may be refused and returned to the customer.
Exchanges
As many of our garments are available in limited quantities, we cannot guarantee that the same style or size will be available at the time your exchange is received.
If your requested item is unavailable, you may exchange it for another item of equal value or pay the difference for a higher-priced item.
Return Shipping
Customers are responsible for:
- The cost of returning the original item to us.
- The cost of shipping the exchanged item back to them.
We recommend using a tracked postal service, as we cannot accept responsibility for items lost or damaged during transit.
Faulty or Incorrect Items
If you receive an item that is faulty or we have sent you the wrong item, please contact us within 48 hours of delivery.
Where a fault or error is confirmed, we will provide an appropriate remedy in accordance with your legal rights.